
Close the Loop
It All Comes Together when we Close the Loop on all action items and communications. Follow through on what is promised internally and externally. Be accountable and complete tasks in their entirety What does "Close the Loop" mean to some of the Mosaic team members? "Our timeline with clients is not a straight line. There can always be more opportunities to strengthen the relationship through outreach, communication, and interaction." "Closing the Loop means finishing out th

Build Relationships
In order to have It All Come Together, we must understand who the customer is and what is important to them. Building relationships creates loyalty, trust and a shared vision; it also creates a strong culture and work environment. Strong relationships with our office team, trade partners, and clients lead to a successful and focused company. What does "Build Relationships" mean to some of the Mosaic team members? "We are a relationship based company, not transactional. Our c

Do It the Right Way
We use our experience to incorporate consistency, quality and efficiency into our work. Be prepared and adhere to processes to eliminate mistakes and stick to timelines. Doing it the right way means ensuring we deliver on our client’s needs while working with integrity. What does "Do It the Right Way" mean to some of the Mosaic team members? "Listen to the client, address their needs, be professional. Respond to their concerns and questions." "Doing it the Right Way focuse

Communicate Our Story
It must All Come Together internally to be able to deliver on our brand promise. Communicate our story, live the brand, and embody the Mosaic Actions; to create a stronger, more effective team that delivers on the customers’ expectations. What does "Communicate Our Story" mean to some of the Mosaic team members? "Communicating our story gives a transparent view into who we are as team members. Our story allows us to develop and engage in relationships, not initiate transactio